For years I thought long and hard about how to create a restaurant that everyone would love. Unfortunately, things can be hard for restaurant owners, which is why I eventually found myself in a hard spot, just trying to make ends meet. I started talking with customers to see what they thought, and they told me that I needed to do something to create a more welcoming environment. I started evaluating our practices, and quickly made a few changes that really seemed to make a difference with the restaurant. This blog is all about creating a more welcoming, warm, and profitable environment in your restaurant.
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